Refund policy

<Cancellations, returns, etc. due to customer's convenience>
Please note that once an order has been confirmed, we cannot accept cancellations, changes, or returns due to customer's convenience, except for "wrong product" or "defective product".
SALE items cannot be returned under any circumstances.
We cannot accept cancellations, changes, exchanges, or returns of pre-order items after the order has been confirmed.
In addition, the contract with the customer shall be concluded when the "order confirmation e-mail" is sent from our shop.
If you do not receive an "order confirmation email" after placing your order, there is a possibility that the contract has not been concluded, so please contact us.

<About cooling-off>
Cooling-off is a system applied to door-to-door sales. Application of cooling-off is not obligatory for mail-order sales. Please note that the cooling-off system does not apply to this site because it is a mail-order business that is accessed by customers.

Defective product
We take all possible care in shipping the ordered product, but in the unlikely event that there is a "wrong product" or "defective product", we will exchange it for the same non-defective product as the ordered product, except in the following cases. I will let you.
In that case, we apologize for the inconvenience, but please contact us and return the product within 7 days after the product arrives.
Please note that we cannot refund or reduce the price even if the product is defective.
In addition, we will issue a refund for products that cannot be exchanged due to out of stock. In addition, the refund method for credit card payment will follow the credit card company.

[We do not accept exchanges in the following cases]
(1) If you do not contact us about defective products within 7 days after receiving the product.
(2) For sale products
(3) For made-to-order products
(4) When a part of the product such as accessories is lost due to the customer's responsibility
(5) If the product is soiled or damaged due to the customer's responsibility
(6) When the product tag has been removed from the product
(7) If the product has been used even once
(8) If the product has been reworked (hemmed, etc.) or washed
(9) Other: In the event that our store determines that we cannot accept exchanges in accordance with the above.